Return and Refund Policy

Last Updated: 1/10/26

All Sales Are Final

All sales from this shop are final. Please review your order carefully before completing your purchase.

1. Physical Books and Merchandise

Because our books and merchandise are printed and fulfilled by a third‑party distributor (BookVault), we do not guarantee replacements or refunds. However, if your order arrives damaged or with a printing/fulfillment defect, we will attempt to work with BookVault on your behalf.

To request help with a damaged or incorrect physical item:

• Contact us at hello@makenasong.com within 7 days of the marked delivery date.
• Include your order number and a clear description of the issue.
• Attach clear digital photos that show:
  • The damage or defect to the item.
  • The exterior packaging (including any visible damage).
  • The packing slip, if available.

We will submit your evidence to BookVault and request a replacement or other remedy. Because fulfillment decisions are made by the third‑party distributor, we cannot guarantee that a replacement or refund will be approved.

If BookVault denies the claim, no refund or replacement will be issued.

2. Digital Products (eBooks & Digital Extras)

All sales of digital products (including eBooks, digital bookmarks, wallpapers, and stickers) are non‑refundable and non‑returnable, as digital items cannot be “returned” once delivered.

If you experience a technical issue (for example, you did not receive your download link, the file will not open, or the wrong file was delivered), contact us at hello@makenasong.com within 7 days of purchase with your order number. We will:

• Resend or re‑enable your download link, or
• Provide a corrected file if there was an error.

If we are unable to restore access or provide a working file, we may, at our sole discretion, offer a refund or store credit.

3. Contact

For any questions about this Return & Refund Policy or to report an issue with your order, please email hello@makenasong.com.